Solutions · Calls & reception
A missed call can be a missed opportunity.
Not every one is. But every time the phone rings and no one can answer, there's a chance it was.
- Calls coming in while the team is busy with something else
- After hours, on weekends, or during holidays
- A single receptionist, overwhelmed at peak time
- Questions that repeat call after call
- Calls that only needed a simple action
How it works today → what changes
Cómo funciona hoy
Phone rings
No one available
Missed call
Depends on calling back
Con STEAMNODE
VOICE answers
Understands the reason
Checks information
Acts
Transfers when appropriate
Example
Vidal Clinic · ReceptionExample of how it works
“I'd like to change my appointment on Thursday.”
CALL CONNECTED
INTENT DETECTED
CALENDAR CHECKED
NEW SLOT FOUND
CONFIRMATION
What it can do
Answer outside business hours or when the team is busy
Understand the real reason for the call
Check calendar, availability, or status
Resolve the action when it's simple
Transfer to a person when appropriate
Log the call and notify the team
SistemaThe person asks for it, or the situation requires itHuman handoff
¿Y si necesita una persona?
Definimos cuándo puede actuar y cuándo debe pasar la conversación o tarea a tu equipo. Cómo se decide.